FAQs
Why is there a colour difference between the product online and what I received?
Please consider that product colours may appear differently in images due to variations in photography lighting and screen settings. While we strive for accuracy, slight deviations may occur between the actual item and its depiction.
When do you anticipate restocking the products that are currently out of stock?
We've introduced a user-friendly enquiry form allowing customers to submit their details. Upon completion, they'll receive email notifications as soon as the requested product is restocked, enhancing convenience and ensuring they don't miss out on desired items.
What customization options do you offer for Patches?
For customization options regarding Patches, kindly note that a minimum order of 5 pieces is required. To explore customization further, kindly reach out to us via our enquiry form. Rest assured, we will promptly respond to your inquiry. Thank you for considering our services.
What is the typical timeframe for crafting handmade laces?
Handmade lace requires time for completion—typically 10 to 12 days—due to the detailed designs, as well as factors such as size and the artisan's skill level.
Do you offer wholesale or bulk ordering discounts?
Yes, we do offer wholesale and bulk ordering discounts. Please reach out to our sales team directly to discuss your specific requirements and to receive pricing information based on your order quantity.
How do I track my order?
If the Order is Dispatched:- You will receive a shipping confirmation along with the tracking details on your registered Email ID/WhatsApp. You can track your order using the link on your Email ID/WhatsApp.
If the order is not dispatched:- We usually dispatch all the orders within 48 working hours. Please await the shipping confirmation email from our end, which will include the tracking details.
What steps should I follow if my order fails to arrive within 15 days?
If your order has not arrived within 15 days, please do not hesitate to contact our customer service team. We'll promptly look into the status of your shipment and provide you with an update on its whereabouts. Your satisfaction is paramount, and we're dedicated to swiftly resolving any concerns.
What options do customers have when products are out of stock?
If a product becomes unavailable due to stock depletion, we are committed to providing our customers with suitable alternatives of similar price and quality. Please review the following terms and conditions regarding our out-of-stock replacement policy:
- If a product you have ordered is out of stock, we will promptly notify you via email or phone, providing you with a list of alternative options.
- We will present you with several alternative products that closely match the features and price of your original choice. Upon receiving the list of alternative options, you are required to review them and select the product that best suits your needs.
- If none of the provided alternative options meet your requirements, please inform us within a reasonable timeframe. In such cases, we will initiate a full refund of your payment without any deduction.
- Refunds for rejected alternatives will be processed within 7 business days from the date of your rejection notification. The refunded amount will be credited back to the original payment method used during the purchase.
- In the rare event that a product is discontinued and no suitable alternatives are available, we will issue a full refund without delay.
How can I contact customer service?
You can reach us via our Contact Us page, email, or phone. We’re happy to assist with any inquiries.
What forms of payment do you accept?
We accept all major credit cards, debit cards, Cash on Delivery and Razor pay
What materials do you use for your laces and patches?
We use high-quality threads, beads, sequins, and fabrics to craft our products, ensuring durability and aesthetic appeal.
How Do I Care for My Patch Products?
1. Stitched Patches:
- Washing: Handwash is recommended to preserve the quality of both the patch and the garment. If machine washing, use a gentle cycle with cold water.
- Drying: Air dry or tumble dry on a low setting. High heat can cause the stitching to weaken over time.
- Ironing: When ironing, place a cloth or parchment paper over the patch to protect it from direct heat. Avoid applying excessive heat directly to the patch.
2. Stuck-On (Adhesive) Patches:
- Washing: Handwash in cold water only. Avoid scrubbing directly on the patch, as this can weaken the adhesive bond.
- Drying: Air dry the garment. Do not put it in the dryer, as the heat can melt or loosen the adhesive.
- Ironing: Avoid ironing directly over the adhesive patch. If ironing the garment, use low heat and place a barrier, such as a cloth, between the patch and the iron.
3. Pinned Patches (Safety Pin):
- Washing: Remove the safety pin and patch before washing the garment. Wash the garment as per usual care instructions.
- Reattaching: After the garment is clean and dry, simply re-pin the patch in its original spot. Make sure the pin is securely fastened to avoid it coming off during wear.
How do I care for my lace products?
Handcrafted laces are delicate and should be handled with care. We recommend gentle hand washing or dry cleaning, depending on the fabric and design.
Do you take international orders?
Yes, we do accept international orders! While our website currently doesn’t support direct checkout for international customers, if you find something you love or wish to place a personalized/customized order, simply email us at ourknots2@gmail.com — we’ll be happy to assist you with the process.
