FAQs
Why is there a colour difference between the product online and what I received?
Please consider that product colours may appear differently in images due to variations in
photography lighting and screen settings. While we strive for accuracy, slight deviations may
occur between the actual item and its depiction.
When do you anticipate restocking the products that are currently out of stock?
We've introduced a user-friendly enquiry form allowing customers to submit their details.
Upon completion, they'll receive email notifications as soon as the requested product is
restocked, enhancing convenience and ensuring they don't miss out on desired items.
What customization options do you offer for Patches?
For customization options regarding Patches, kindly note that a minimum order of 5 pieces
is required. To explore customization further, kindly reach out to us via our enquiry form.
Rest assured, we will promptly respond to your inquiry. Thank you for considering our
services.
What is the typical timeframe for crafting handmade laces?
Handmade lace requires time for completion—typically 10 to 12 days—due to the detailed
designs, as well as factors such as size and the artisan's skill level.
Do you offer wholesale or bulk ordering discounts?
Yes, we do offer wholesale and bulk ordering discounts. Please reach out to our sales team
directly to discuss your specific requirements and to receive pricing information based on
your order quantity.
How do I track my order?
If the Order is Dispatched:- You will receive a shipping confirmation along with the tracking details on your registered Email ID/WhatsApp. You can track your order using the link on your Email ID/WhatsApp.
If the order is not dispatched:- We usually dispatch all the orders within 48 working hours. Please await the shipping confirmation email from our end, which will include the tracking
details.
What steps should I follow if my order fails to arrive within 15 days?
If your order has not arrived within 15 days, please do not hesitate to contact our customer
service team. We'll promptly look into the status of your shipment and provide you with an
update on its whereabouts. Your satisfaction is paramount, and we're dedicated to swiftly
resolving any concerns.