Refund policy

Refund policy

If you receive a damaged product, don’t worry! We’ll make sure you get a refund quickly. Once we confirm the damage, the refund process will begin. You should receive your refund within 7 to 12 business days after verification. The refund will be sent to the same payment method you used to make the purchase. Keep in mind, depending on your bank, it may take a little longer for the money to appear in your account.

Return Policies

At Our Knots, we strive to ensure your satisfaction with every purchase. If you are unsatisfied entirey with your order, we are here to help. 
Due to the nature of prepaid orders and our commitment to offering competitive pricing, we regret to inform you that we are unable to accept returns or offer refunds for prepaid orders at this time.
All prepaid orders are considered final sale, and no returns or exchanges will be accepted unless the item(s) received is damaged or defective upon arrival.
 
In the rare event that you receive a damaged or defective product, please contact our customer service team within 7 days of receiving your order. This may involve providing photographic evidence of the damage or returning the item for inspection. Our customer service team will guide you through the necessary steps to ensure a smooth return process
and assist you in resolving the issue.
If you have any questions or concerns regarding our no returns policy on prepaid orders, please feel free to reach out to our customer service team for assistance.