Refund policy

At Our Knots, we strive to ensure your satisfaction with every purchase. However, due to the nature of our products, prepaid orders, and our commitment to offering competitive pricing, certain items are not eligible for return or refund.

Prepaid Orders

All prepaid orders are considered final sale. We do not accept returns, exchanges, or offer refunds on prepaid orders unless the product received is damaged or defective upon arrival.

Handwork Laces

All handwork laces are strictly non-returnable and non-exchangeable. Since handwork laces are handcrafted and may be specially prepared, sourced, or made against an order, once an order for a handwork lace has been placed, it cannot be cancelled, returned, exchanged, or refunded.

Minor variations in embroidery, beadwork, zari, sequins, finishing, or other handcrafted details are a natural characteristic of handwork products and will not be considered defects.

Damaged or Defective Products

In the rare event that you receive a damaged or defective product, please contact our customer service team within 7 days of receiving your order.

To process your request, we may ask you to provide clear photographs or videos showing the damage or defect. In certain cases, the product may also need to be returned to us for inspection.

Once the issue has been reviewed and approved by our team, we will guide you through the appropriate resolution.

Please note that claims made after 7 days of delivery may not be accepted.

If you have any questions or concerns regarding our return and refund policy, please feel free to contact our customer service team for assistance.